The Allworx 6x Call Assistant allows operators or receptionists to monitor the state of every line in the system and to efficiently dispatch calls by answering, transferring, parking or sending to voicemail. Call Assistant is a fully integrated PC software tool which makes the attendant's tasks easy and intuitive, working in combination with an Allworx VoIP phone and phone system. The Call Assistant screen has three work areas, each of which display call information and expedite call handling. My Calls - shows all calls currently being handled at the operator's extension. Outside Lines - shows the status of selected incoming lines (both VoIP and CO). Switchboard - shows the company directory with status indicators, as well as tabs to display status of other functions. Allworx item 8210013
Features include:
- Auto Attendant - Lists all Auto Attendants so that the user can transfer calls to specific Auto Attendants to assist the caller (e.g. transfer a customer who is interested in buying a product to the sales team; the Auto Attendant "Sales Team" will have specific options, phones assigned, and appropriate call routes in place).
- Queues - Lists all Call Queues, including Longest Wait Time and Queue Volume. User can either transfer a call to a specific queue or answer a queue.
- Parked Calls - Lists all Parked Calls currently in the system. User can pick up any parked call.
- Monitors - Lists all Call Monitors including the number of callers ringing on each Monitor. User can transfer a call to a Call Monitor or answer a Call Monitor. Call Monitors offer an easy way to enable an incoming call to directly ring a group of phones. Multiple calls to the Call Monitor wait to be answered in the order received. However, these calls benefit from a "live answer" as an alternative to making the caller wait and listen to queue announcements (e.g. Call Queues). A business might set up a Call Monitor to live-answer all incoming calls to the sales team or when multiple users can answer as the operator.
- Active Calls - Lists all current incoming and outgoing calls across the Allworx system.
- Favorites - Provides an area to display commonly used internal or external numbers and speed dials. User can see the current status of internal extensions and call any internal or external number.
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