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| Power Systems FAQ |
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- Is it safe to order from your store?
Absolutely! This site uses secure transaction processing (128 bit SSL encryption), your information is safe and confidential. Your information is secure, please reference our privacy policy. We've been doing business online since 1998.
- Can I get any deals on a large order?
Give us a call or write us an email and maybe we can work something out.
- How do I use this web site?
Actually, it's not very hard, but there is a LOT of functionality. Any blue text is a link, try them! Most displays that show more than one product can be sorted by clicking on the heading for a column. Use the horizontal bar near the top (that starts with "Home") to go back up in the menu structure, or use the category menu on the left hand side. You can also use the drop down category or manufacturer menus. Shopping by category provides additional information not seen when shopping via other methods.
- Won't my homeowners insurance cover surge damage?
It will likely NOT cover surge damage. It probably covers lightning damage, BUT, the claims process is very difficult in most cases. You will lose your deductible obviously. Additionally, most insurance companies require notarized statements from each and every piece of equipment damaged from an authorized repair shop, and the pieces MUST show signs of lightning damage. It's not a lot of fun, and extremely time consuming.
- Do your products come with a Manufacturer warranty?
Yes they do, ALL of our products carry a manufacturer warranty. We are currently not listed on Monster Cables eMonster page, but you can find us by searching for Power Systems. We buy direct from Monster, meaning our units come with the full Monster warranty in effect. Most Panamax and Monster equipment sold at low prices on the internet does NOT come with a full warranty. All other products including all home theater products and telecom products also come with the full manufacturere warranty.
- Do you stock your products?
Most all of our products are stocked on site or in one of our other locations. Items out of stock take an extra 2-3 days in general, if we cannot arrange for a drop shipment.
- What if I want a product that is not listed on this web site?
We can sometimes get other products not listed. Simply drop us an email, we cannot tell you on the phone if we can get a product not listed here, but we do have access to over 10,000 products in consumer electronics and telecom product lines!
- Can I place an order by phone?
We are set up for fastest processing via the internet. If you find it necessary or convenient to order by phone, you may call us at 1-866-573-0715 toll free. Please keep in mind though that tracking information is not as convenient for you when ordering through non-internet methods, please do not expect it to be!
- Why is there no warranty registration card with my unit?
Many manufacturers no longer use warranty cards, Panamax does not for example. You do need to keep your receipt of purchase though.
- I have an 8 plug surge protector. What happens if I need more than 8 AC connections?
You have several choices. It is acceptable to hook devices up to AC plugs on devices connected to your surge protector. For example, you might plug your computer monitor into your PC, which is in turn plugged into the surge protector. You can save some AC connections that way. If you still do not have enough, then your only choice would be to daisy chain surge protectors. It is also ok to plug a surge protector, say with 8 plugs, into a surge protector which has 8 plugs. This would give you 15 connections. But be sure and daisy chain them, it is NOT ok to plug both surge protectors into two different wall outlets separately, while trying to protect interconnected equipment in most cases. Contact us if you have any questions about your configuration. Your best bet is to simply use the cheapest strip protector from the same manufacurer and connect it to you other surge protector.
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